Customer reviews of Totally Trade Direct Bishops Stortford

By Victor S on 03 August 2020 | Purchase not verified

This has been the most pleasant experience in searching for a car. Both salespeople went out of their way to help us and although we have not yet made a purchase, there is no question that we will do so and we will keep in touch with them. Their advice and understanding, and their knowledge, were invaluable and we hope to do business with them soon.

By Maz J on 20 August 2019 | Purchase not verified

I bought a 65 plate smart car from Total Trade Direct in July. I was very impressed by the service from these guys from start to finish. From the young man who answered the phone to John who probably gave me more than my car was worth as part exchange. From my experience I would definitely recommend Totally Trade Direct - thank you guys!

By PATRYCJA P on 14 June 2019 | Purchase not verified

Totally great! :-) Finally someone who you can trust! Jack was great! :-) I DO RECOMMEND!

By Bob H on 21 March 2019 | Purchase not verified

As I wanted a new car, I ventured out approx 50 miles from home and came across this dealer. He had the car I wanted, we turned up and the service was top notch, so much my wife bought one as well. Car is in excellent condition and I would definitely recommend him and will use again in the future.

By Michael G on 05 December 2018 | Purchase not verified

I bought a Fiat Punto 10 days ago and can say that the service I have received from them has been exemplary.Jack, the sales guy I dealt with, has been more than helpful as have all the staff.Thinking of changing your car ? then do give them a look, you will not be disappointed.

By Steve A on 07 August 2018 | Purchase not verified

Car buyers be aware. Purchased a Nissan Juke from these sharks 4 months ago. Dashboard was badly damaged after numerous phone calls/emails and threatening to take legal action they finally replaced the dashboard. Then problems started with radio /sat nav. Not wanting to trust their apes on my car, i got a reputable company to look at it. Turns out the GPS antenna was completely missing from under the dashboard......What a relief could've been worse best £100 ive ever spent. Not even an apology from Totally Trade Direct and certainly no check in the post as promissed. Dont be taken in by the charm of the salesman. Dont be fooled by the RAC flags outside ! It means nothing, just like their promisses. What with all that and issues with service history. I can honestly say ....Worse experience ever !

Reply from Totally Trade Direct Bishops Stortford on 14/11/19

Hi Steve sorry for your experience with our company this is not our normal practice , please give us a call so we can come to a understanding.

By Jason T on 27 July 2018 | Purchase not verified

While looking for a Peugeot 308, I shopped around at Peugeot main dealerships and a couple of independent dealers. Totally Trade Direct was head and shoulders above all of them; from viewing their wide selection of cars, to selecting and test driving the 308 I bought, the process was a pleasure; their incredibly knowledgeable and friendly staff guided me through what can generally be a headache, and at no point did I feel pressured by the salesman as I did with Peugeot main dealerships. I agreed on a fair price for a fantastic vehicle, they provide RAC warranties which give you peace of mind, and generally a top class experience. Walked away very happy and with a sense they wanted to ensure I bought the correct car for my needs, this level of customer care is rare these days, especially in the used car industry. I would highly recommend them to anyone.

By Scott Y on 29 May 2018 | Purchase not verified

After all the good reviews these guys really let me down - paid a deposit for a car and travelled 170 miles round trip to find out it was not ready as promissed. To top it all offg the car had damage that I was not told about beforehand.

Reply from Totally Trade Direct Bishops Stortford on 14/11/19

Hi Scotty sorry for your experience it is not our normal practice. Could you please call me so that we can discuss this matter please call 01279656000 and ask for Denis.

By Jane A on 26 February 2018 | Purchase not verified

Watch out on the 1yr warranty offered to you by RAC. When your car is under repairs you will not be given a courtesy car. This happened to me when my car part had to be ordered from Germany whilst it was under warranty. My car was at the garage awaiting the parts which will take 5/6 days to arrive. During this time, the car was packed at the garage and I had to hire my own car at my cost. So where lies the car hire offered by RAC? They have a clause that says you will only be offered £50 towards the hire of a car whilst your car is being repaired not excluding whilst awaiting parts meaning even though your car is not drivable, you will not be paid anything towards hiring of a car unless the parts has arrived and it is being repaired. So I will urge you to ask as many questions as possible when offered that 1yr warranty by RAC. I had to hire a car for the entire 6 days whilst awaiting the parts to arrive which cost me £170. Very disappointed!! so watch out!

Reply from Totally Trade Direct Bishops Stortford on 14/11/19

Hi Jane sorry for your experience with the RAC , you have made some very important valid points regarding the Warranty offered by the RAC. Jane rest assured l will take issue with RAC. Thank you for your comments Denis

By Tom B on 13 January 2018 | Purchase not verified

These guys made my Christmas!! I picked up my Vauxhall Astra GTC on the 22/12. A huge thank you to John & Aaron who we’re very pleasant and very helpful. The whole experience was dealt with in a very quick and efficient way. John guided me through the finance preocess and made buying a car hassle free! A friendly and relaxed atmosphere, with no pressure to buy! I highly recommend using Totally Trade Direct and I will definitely be using them in the future!!